Privacy Policy

Last Updated: May 7, 2026

Archway Counseling and Psychiatry Services (“Archway,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage our counseling services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information You Provide: When you fill out our contact form, request services, or submit intake paperwork, we may collect your name, email, phone number, address, insurance details, and other information needed to provide counseling services.

  • Protected Health Information (PHI): As a healthcare provider, we collect information related to your health, symptoms, treatment, and care history. PHI is protected under the Health Insurance Portability and Accountability Act (HIPAA).

  • Technical Information: When you use our website, we may automatically collect limited technical information such as your IP address, browser type, and pages visited. This is used only to improve site functionality and security.

2. How We Use Your Information

Your information may be used to:

  • Provide therapy, counseling, or medication management services.

  • Process insurance claims and handle billing.

  • Respond to inquiries and schedule appointments.

  • Improve our website and client experience.

  • Comply with legal or regulatory obligations.

We will not use your information for marketing purposes without your written consent.

3. HIPAA and Protected Health Information

Archway Counseling and Psychiatry Services follows HIPAA regulations to ensure the privacy of your PHI:

  • PHI may be shared only for treatment, billing, and healthcare operations.

  • We are legally required to report suspected abuse, neglect, or imminent risk of harm to self or others.

  • With your written consent, we may coordinate with other healthcare providers.

  • You have the right to access, request amendments to, and obtain a copy of your records, subject to HIPAA rules.

For more details, please review our Notice of Privacy Practices, provided in the intake packet and available upon request.

4. Information Sharing

We do not sell or rent your personal information. We may share information only in the following circumstances:

  • With your consent (e.g., signed Release of Information form).

  • With insurance providers and billing services to process claims.

  • With emergency services if there is an immediate threat to your safety or others.

  • As required by law, court order, or government regulations.

5. Data Security

We use administrative, physical, and technical safeguards to protect your information, including SSL encryption on our website and secure data storage systems. While we take reasonable precautions, no system is 100% secure.

6. Your Rights

You have the right to:

  • Access and request a copy of your records.

  • Request corrections to your records.

  • Restrict certain disclosures (though we may not always be able to honor these requests under HIPAA).

  • File a complaint if you believe your privacy rights have been violated.

Complaints can be submitted directly to us or to the U.S. Department of Health and Human Services.

7. Cookies and Website Tracking

Our website may use cookies or analytics tools to improve performance. These do not collect personally identifiable health information.

8. Third-Party Links

Our website may include links to external resources. We are not responsible for the privacy practices of other websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the most recent revision.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Archway Counseling and Psychiatry Services
181 East Main Street, Suite 4
Westminster, Maryland 21157
Phone: 443-487-6681
Email: contact@archwaycounselingservices.com